Terms and Conditions

  1. definition

For the purposes of this Agreement, the following words and expressions shall have the meanings as set out below:

Agreement means this terms of use agreement for the Site;

Company, us or we means Meronimi Limited whose registered office is at 107 Cheapside, London, EC2V 6DN, United Kingdom;

Content means any materials, photographs, statements, compositions, submissions, tasks, responses to polls and questions, trends, information regarding your User profile (including your contact details, employment information, likeness and photograph)  and any other content, whether written, spoken, or otherwise expressed by you in the course of using the Services;

Free Content means content made available to [you][Users] free of charge through the Site and use of the Services; 

Guests means users of the Site which have not subscribed on the Platform and do not have a user account;

Paid Content for Users means content made available to Users through the Site and use of the Services by registering a premium, or pro account;

Paid Content for Enterprises means content made available through the Site and use of the Services by registering an enterprise or teams account. The enterprise agreement entered for the enterprise account takes precedence over this Agreement;

Platform means the platform offered by Company to its Users through the Site and its proprietary internet-based software as a service application and associated technology made available from time to time on the Site and from which the Services are rendered;

Privacy Policy means our privacy policy available at www.Suppleye.com;

Public Screen means a monitor, screen or other video output device placed at a live event, public venue or in another open-to-the-public setting on which the Services are displayed;

Services means the Platform, the Site and any other services provided to you by Company in relation with your use of the Platform and the Site, [including the right for the User to generate, view and download analytics reports for internal business only];

Site means the Company’s owned and operated website available at www.suppleye.com and any other mobile or web services or applications owned, controlled, or offered by Company and its affiliates available on the Company’s website from which Company renders the Services;

Site Policies means the terms of this Agreement and each of Company’s policies posted on the Site;

Users means users of the Services which have subscribed on the Platform and as such have a user account (including, as the case may be, a premium account and/or an enterprise account); and

You means you as a Guest or User of the Site.

  1. introduction
    • This Agreement provides you with information related to the use of the Services whether as a Guest or as a User.
    • This Agreement is effective as from the point of acceptance of these terms.
    • By using the Services, you agree to be bound by the terms of this Agreement and by our Site Policies and you represent that you are over the age of sixteen (16).
    • All rights not expressly granted are reserved by Company. Any use of the Services not expressly permitted by this Agreement is a breach of this Agreement.
    • Your use of the Services is also subject to our Site Policies. Our Site Policies are available at Suppleye.com
    • If any enterprise agreement has been agreed for the registration of an enterprise account to access the Services, those terms take precedence.
  2. general account use
    • In order to use the Services, you will have to register an account.
    • When you register on our Site for the use of our Services, you agree to provide true, accurate, current and complete information about yourself and to maintain and promptly update the information provided by you in order to keep it true, accurate, current and complete.
    • User accounts are provided strictly for non-commercial use. The Site may only be accessed by a living human and not through any automated program, “bot” or other system designed for crawling the web.
    • Your use of the Services will remain personal and you will not lease or sell your account or any part of it. Any attempt to transfer your rights to another party may result in suspension or termination of your account.
    • You will not give your password to any other persons or allow access to your account by any other persons.
  3. lawful use
    • You may only use the Services for lawful purposes.
    • You may not store or transmit any information, data or files in violation of any applicable law, statute or ordinance or regulation and may not use the Services to facilitate the violation of any law, statute, ordinance or regulation.
  4. intellectual property rights and ownership of data
    • The Site and its entire contents, features and functionalities (including but not limited to all information, software, text, displays, images, Company’s logo, Company’s name, video and audio, and the design, selection and arrangement thereof), are owned by Company, its licensors or other providers of such material and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
    • You are granted a right to use Company’s intellectual property right for the sole and exclusive purpose of using the Services under the terms of this Agreement. You agree that you will not use the Services in any way that:
      • uses any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text;
      • deletes or alters any copyright, trademark or other proprietary rights notices from copies of materials from the Site;
      • reproduces, distributes, modifies, creates derivative works of, publicly displays, performs, republishes, downloads, stores or transmits any of the content on our Site, except as follows:
        • to temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials;
        • to store files that are automatically cached by your web browser for display enhancement purposes;
        • to reproduce, distribute, publicly display, perform, republish, download, store or transmit any of the Free Content on our Site for your own personal, non-commercial use;
        • to reproduce, distribute, publicly display, perform, republish, download, store or transmit any of the Paid Content for Individual for your own personal, non-commercial use and the Paid Content for Enterprise for internal business only;
  • if we provide desktop, mobile or other applications for download, to download a single copy to your computer or mobile device for each such computer or device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications; and
  • You grant Company and its affiliates and service providers, and each of their and our respective licensees, successors, and assigns a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable licence to use, reproduce, modify, adapt, publish, translate, perform, create derivative works from, distribute, and display your Content in any media and otherwise disclose to third parties any such Content for any purpose.
  • To the extent legally allowed, you hereby waive any moral rights, any rights to privacy, publicity and defamation, whether granted by statute or common law, that you may have in connection with such Content.
  1. content
    • You are responsible for any Content that may be uploaded to your account and/or any activity related to your account.
    • You represent and warrant that:
      • you own or otherwise control all of the rights to the Content that you post;
      • you have the right to grant the license granted herein to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns;
      • the Content uploaded by you is accurate and does not violate the Site Policies and will not cause injury to any person or entity; and
      • the Content uploaded by you does not constitute a trade secret under applicable law and has not been misappropriated from a third party.
    • We reserve the right to remove any material at any time.
    • We have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our Privacy Policy.
  2. links
    • You may create a create a hyperlink to the home page of the Site so long as the link does not portray the Services, Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner or in any such way as to suggest any form of association, approval or endorsement on our part without our express written consent.
    • The Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third party websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.  If you decide to access any of the third party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
  3. prohibited activities
    • You may not use the Services in any way that:
      • Violates any law, statute, ordinance, regulation, including any law or regulation concerning email, telephone solicitations or facsimile transmissions or the export of data or software;
      • Violates any requirements, procedures, policies or regulations of networks connected to our Services, including using any device, software or routine to bypass our robot exclusion headers;
      • Exports or re-exports the Site or any portion thereof, or any software available on or through the Site, in violation of the any export control laws or regulations;
      • Exploits, harms or attempts to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
      • Encourages, promotes, facilitates or instructs others to engage in violence, racial intolerance, pornographic activities, the financial exploitation of a crime or other illegal activity;
      • Misrepresents your identity or affiliation with any person or entity;
      • Infringes or violates the intellectual property or privacy rights of Company or any third party or may subject us or any such third party to liability;
      • Interferes with any other party’s ability to use the Services or harms, disrupts or otherwise engages in an activity that diminishes the Site, the Services or servers or networks connected to the Site;
      • Aims to build and/or make available in any way any similar or competitive services;
      • Modifies, translates, adapts, edits, copies, decompiles, disassembles or reverse engineers any software used or provided by us in connection with the Services;
      • Allows you to offer your own products and services through the Site; and
      • Consists of or contains software viruses, malicious computer code, files or software, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.
  1. violation
    • We reserve the right to limit, suspend or terminate your use of the Services if:
      • you violate this Agreement or any of our Site Policies, or if we have reasonable grounds to believe that you have committed such violation;
      • we receive a request by law enforcement or other government agency or supervisory agency;
      • we experience any discontinuance or material modification to our Services (or any part thereof);
      • we experience unexpected technical or security issues or problems;
      • we observe extended periods of inactivity on your User account;
      • you fail to pay any fees owned in connection with our Services; or
      • if you engage in any fraudulent or illegal activities.
    • Termination of your account in accordance with this section may include any or all of the following:
      • removal of access to all or part of the offerings within our Services;
      • deletion of your password and all related information (or any part thereof); and
      • barring of further use of all or part of our Services.
  1. disclaimer of warranty
    • The services are provided by Company on an “as is” and “as available” basis.
    • To the full extent permissible by Applicable Law, Company disclaims all warranties, express or implied, statutorily or otherwise, including, but not limited to, implied warranties of merchantability, non-infringement, and fitness for a particular purpose.
    • Neither Company, nor anyone associated with Company, makes any representations or warranties of any kind, express or implied, with respect to the completeness, security, reliability, quality, accuracy or availability of the Site, its content or any services or items obtained through the Site.
    • Neither Company nor anyone associated with Company represents or warrants that defects will be corrected, that our Site or the server that makes it available are free of viruses or other harmful components or that the Site or any services or items obtained through the Site will otherwise meet your needs or expectations. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection.
    • You expressly agree that your use of this Site is at your sole risk. Any decisions, commercial or otherwise, based upon any of the Services provided by Company or at your own risk.
  2. limitation of liability
    • To the fullest extent permitted by law, Company will not be liable under or in connection with this Agreement (whether in contract, tort (including negligence) or otherwise) for any loss or damages of any kind incurred by you, including, but not limited to indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like) whether or not any such loss or damage was or was not foreseeable.
    • We and our affiliates shall not be liable for any loss, injury, claim, liability or damage of any kind resulting in any way from (a) any errors in or omissions from the Site or any Services or products obtainable from the Site, (b) the unavailability or interruption of the Services or any features of the Site, (c) you use of the Services or with the delay or inability to use the Services, (d) the content contained on the Site or (e) any delay or failure in performance beyond our control.
    • To the fullest extent permitted by law, the aggregate liability of Company, its subsidiaries and its affiliates in connection with any claim arising out of or relating to the Services or information contained herein shall not exceed [ fifty pounds (GBP 50)] and that amount shall be in lieu of all other remedies which you may have against us and our affiliates.
  3. indemnification
    • You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors and assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers and affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or any of the Site Policies.
  4. updates and site availability
    • We may modify this Agreement, the Site Policies, the Site, the Content and/or the Services from time to time. We will notify you if we significantly modify this Agreement.
    • Any continued use of the Services after this notice period shall be deemed to be an implicit acceptance of the Site Policies.
    • We may restrict access to some parts of the Services to Users and Guests from time to time. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period.
  5. termination
    • You may terminate this Agreement at any time by requesting your account to be closed and no longer accessing or using our Services. Please send an email to goodbye@suppleye.com.
  6. severability
    • If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, this will not affect the validity of any provision of this Agreement.
    • In case one or more provisions of this Agreement are invalid or become invalid as a result of any changing legislation, the validity of the remaining provisions will not be affected thereby.
  7. assignment
    • You may not transfer or assign any of your rights and obligations under this agreement without our prior written consent.
    • Company reserves the right to transfer, assign or novate this Agreement or any right or obligation under this Agreement, at any time and without your consent and if permissible by law. This does not affect your right to terminate your account in accordance with article 14 of this Agreement.
  8. waiver
    • Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by us.
  9. complaints
    • We have an internal complaints handling procedure. If you have any complaint about the enforcement of this Agreement by us, you should contact Company via the support site at https://suppleye.ladesk.com
    • If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Company the written information specified below:
      • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
      • A description of the copyrighted work that you claim has been infringed upon;
      • A description of where the material that you claim is infringing is located on the Site;
      • Your address, telephone number, and e-mail address;
      • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
      • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
  1. governing law and jurisdiction
    • This Agreement and our Site Policies shall be governed by the laws of England and Wales. Any disputes arising between you and Company shall be submitted to the exclusive jurisdiction of the courts of England.  This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct the Services to you, where you have your habitual residence.
    • Each party will bear its own costs with respect to any disputes arising under this Agreement and the Site Policies.
  2. miscellaneous
    • The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party.
    • To the extent that anything in or associated with the Services is in conflict or inconsistent with this Agreement, the terms of this Agreement shall take precedence.
  1. notices
    • We will communicate with you by email or by posting notice on the Site. You will read all information updates that are notified to you by us.
    • You will notify us immediately of any unauthorized access to or use of your account or any other breach of security.
    • You agree that the only way to provide us legal notice is at the address provided below:

 

Legal Notices
Meronimi Ltd t/a Suppleye
107 Cheapside
London
EC2V 6DN

 

Privacy Policy

Company recognizes the importance of privacy and the confidentiality of your Personal Data.  This Privacy Notice describes how we process your Personal Data through our Services.  Please read it carefully.

We may modify this Privacy Policy from time to time.  If we make significant changes to this Privacy Policy we will notify you prior to such changes coming into force.  Any continued use of the Platform after this notice shall be deemed to be an implicit acceptance of the Privacy Policy.

This Privacy Policy was last changed on 26th January 2021].

  1. definitions

Company, we or us means Meronimi Limited whose registered office is at 107 Cheapside, London, EC2V 6DN, United Kingdom;

Personal Data or Personal Information means any information about an individual from which that person can be identified;

Platform means the platform offered by Company to its Users through the Site and its proprietary internet-based software as a service application and associated technology made available from time to time on the Site and from which the Services are rendered;

Privacy Policy means Company’s privacy policy in the terms set forth in this page;

Services means the Platform, the Site and any other services provided to the Users by Company in relation with the User’s use of the Platform and the Site, [including the right for the User to generate, view and download analytics reports for internal business only];

Site means the Company’s owned and operated website available at www.suppleye.com and any other mobile or web services or applications owned, controlled, or offered by Company and its affiliates available on the Company’s website from which Company renders the Services;

Users means users of the Services which have subscribed on the Platform and as such have a user account;

You means you as a User of the Services.

  1. collected personal data

As the data controller, Company is responsible for the processing of your Personal Data. When you use the Services, Company may collect and process the following information about you:

  • the IP address assigned to you during your connection;
  • the date and time you access our Site, the pages you consult, and the links you click;
  • data about your activities and interactions with advertising partners, including data about the advertisements that were shown, and whether you took any action, such as clicking on an advertisement [or making a purchase];
  • model or device type, operating system and version, browser type and settings, device ID, advertisement ID, individual device token and cookie-related data (such as cookie ID);
  • the search engine and key words used to find our websites;
  • information obtained within the context of Google Analytics;
  • location data, including your general location data such as IP address and the precise location of your mobile device;
  • data such as your name, address, telephone number, email address, product interests and business information (including job title, employer, department, industry) as well as other information that you provide us with when registering an account or at a later stage;
  • financial information, such as credit card and account numbers;
  • information relating to your advertising preferences and your communications with us; and

We may also collect personal data about you from other sources and from third parties to the extent permitted by applicable law.  This may include:

  • data from public sources;
  • data from data providers (such as identity verification, demographic, interest-based and online advertising related data);
  • data from providers of single sign-on services (such as Google) with whom you already have an account, when you link your User account to such single sign-on services;

We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).  Nor do we collect any information about criminal convictions and offences.

  1. purposes of processing of personal data

Company, as well as the entities with which Company shares your personal data, may use such personal data for the following purposes:

  • To fulfil our contract with you and provide you with the Services. This may include:
  • enabling and facilitating your transactions with other Users;
  • posting or sharing data on our Platform;
  • providing you with customer support; and
  • enforcement of our policies (including this Privacy Policy and our Terms of Use).
  • To comply with our legal obligations. This may include:
  • participation in investigations and proceedings conducted by authorities for the purpose of detecting, investigating and prosecuting illegal acts;
  • the prevention, detection and mitigation of illegal activities such as fraud, money laundering and terrorist financing;
  • complying with information requests from third parties based on any statutory information rights they have against us (such as in the case of an intellectual property infringement); and
  • the retention and storage of your personal data to comply with legal retention requirements.
  • To pursue our legitimate interests, except where your interests or fundamental rights or freedoms override such interests. This may include:
  • prevention, detection, mitigation and investigation of fraud, security breaches and other prohibited or unlawful activities;
  • performance of identity checks, creditworthiness and other financial standing checks, comparison of information for accuracy and verification purposes; and
  • analysis and improvement of the Services, including research and statistical analysis.
  • If you give your consent below, we may also process your personal data for the following purposes:
  • personalisation, measurement and improvement of advertisements and offerings;
  • inviting you to events organized by the Platform; and
  • marketing communications to offer you vouchers, discounts and special offers, to conduct opinion polls and surveys, and to inform you about our Services. Note that if you would change your mind and no longer want to receive marketing communications from us, you can always unsubscribe by clicking on the link in the email you received, by contacting us at hello@suppleye.com or by changing your communication preferences on your User account].
  • Automated decision-making

We may use technologies that are considered automated decision-making or profiling.  We will not make any automated decisions about you that would significantly affect you unless (a) such a decision is necessary for entering into, or the performance of a contract with you, (b) we have obtained your consent, or (c) we are required by applicable law to use such technology.

the use of your personal data by data processors

When a third party processes your personal data solely following Company instructions, it acts as a data processor.  We enter into an agreement with such a data processor for the processing of personal data.  In this agreement we include obligations to ensure that your personal data are processed by the data processor solely to provide services to us.

The following is a non-exhaustive list of the data processors we use to provide our services:

  • Google, Inc. (United States) provides product analytics data to help us improve our services.
  • Microsoft, Inc. (United States) provides server infrastructure and product analytics.
  • Sendgrid, Inc. (United States) provides email services.
  • Hubspot, Inc. (United States) provides customer relationship management and email services.
  • BabelQuest Ltd. (United Kingdom) provides marketing and sales enablement support.
  • DCSL Ltd. (United Kingdom) provides software development support.
  1. transfer of personal data out of the european economic area

Company may share your Personal Data with parties that are located outside the European Economic Area (EEA).

Company is committed to ensure that your personal data remains protected and secure when it is transferred outside the EEA, in accordance with the General Data Protection Regulation (GDPR).

Unless you are otherwise notified, any transfers of your personal data to third parties outside the EEA will be based on an adequacy decision (see the list here) or on the EU standard contractual clauses (a copy of which can be obtained through the contact information included below).  If we believe that standard contractual clauses do not afford the same level of protection as you would enjoy under the GDPR, we will take supplementary measures to guarantee a level of protection that is essentially equivalent to the GDPR.

  1. proportionality and data retention

Company will only process your personal data where relevant to the purposes for which they are collected.

Company determines the retention period of your personal data based on the following criteria:

  • Our data retention policies and practices. Some examples:
  • When you search for something on the Site, that log is stored for 3 months following the deletion of your User account (or immediately if your account has been inactive for a period of twelve (12) consecutive months);
  • When you access our Services, your IP address is stored for 3 months;
  • What is necessary in order to provide our Services to you.
  • At least as long as you maintain a User account with us, we will store information such as your name, and email address that you provided to us upon registration, unless we receive a request for erasure or modification;
  • What is necessary to protect our legitimate interests.
  • After the termination of your User account, we may store information that we would require in case of a legal dispute. We will store such information until the limitation periods for contractual claims expire, which will usually be six years
  • What is required under any contract or by applicable law, such as for legal compliance, tax, accounting or auditing purposes. Certain types of data must be stored beyond the closure of your account with us.  We will only access such data on a need to know basis, and we will only process it if necessary.

If you have any questions regarding the retention of your personal data, please contact [].

  1. your rights as a data subject

Subject to the conditions and exceptions provided for in applicable data protection laws, you have the right to:

  • access your personal data, including the right to be provided with a copy of your personal data;
  • request the correction and/or deletion of your personal data;
  • request the restriction of the processing of your personal data, or object to that processing;
  • request receipt or transmission to another organisation, in a machine-readable form, of the personal data that you have provided to Company;
  • withdraw your consent, where processing is based on your consent; and
  • submit a complaint to your local supervisory authority if your data protection rights are violated, or if you have suffered as a result of unlawful processing of your data.

In order to exercise your rights, you can contact Company at [].

Where you are given the option to share your personal data with us, you can always choose not to do so.  If you object to the processing of your personal data, Company will respect that choice in accordance with its legal obligations.  This could mean that Company is unable to perform the actions necessary to achieve the purposes of processing described in Section 3 (Purposes of Processing of Personal Data).

Company is committed to taking all appropriate technical and organizational measures to protect your personal data against accidental or unauthorized destruction, against accidental loss and modifications, access and any other unauthorized processing of personal data.

  1. Cookies and similar technologies

When you use our Services, we and selected third parties may use cookies and similar technologies to provide you with a better, faster and safer user experience, or to show you personalised advertising.  Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services.  For detailed information about our use of cookies and similar technologies, please refer to our Cookie Notice [].

  1. contact

You can address any request or question to Company relating to your personal data to: data@suppleye.com

 

 

  • UK
  • 107 Cheapside
  • London
  • EC2V 6DN
  • United Kingdom